FREQUENTLY ASKED QUESTIONS


Is it really free?

Yup! Totally free to sign-up and do your first, tenth, or hundredth multisport event.

 

Who is this virtual event for?

Anyone who is 13 years of age and older! Whether you’re looking to do your first multisport event or have done hundreds, anyone can participate. New athletes are encouraged to participate in the sprint-distance event. A longer distance competition will also be offered. To be considered a finisher, you simply need to complete the required distances for the specific multisport event. For example a triathlon would include swimming, cycling and running. Whereas a duathlon would include running, cycling and running again.

 

Where should I participate?

Wherever you can safely complete the disciplines, maintaining the recommended minimum of at least six feet of social distancing and abiding by all local, state and federal government mandates. Ride on the trainer or outdoors. Run on a treadmill, track or trail. As long as you can measure your time and distance via a smartwatch, GPS-enabled device or phone, you can sync to the platform.

 

How do I register?

Click here!

 

What is the cost to participate?

All our events are free for participants. However, there is an option to make a donation of $35 to the USA Triathlon Foundation and receive an exclusive finisher medal.

When you choose the option to donate and receive a finishers medal, 100% of the proceeds from the donation will be used by the foundation to create a grant program to support those in our multisport community who have been impacted by the crisis. During this time, we are setting up the USA Triathlon Foundation COVID-19 Relief Fund, which will be funded through donations supported by the multisport community. The first $20,000 in donations received will be matched dollar for dollar by USA Triathlon CEO Rocky Harris and his wife, Elizabeth, and the Board of Trustees of the USA Triathlon Foundation and USA Triathlon Board of Directors. The Foundation is currently in the process of developing a grant program and details of who will be eligible to apply and how to apply will be forthcoming. For more information on the Foundation, please click here.

 

When will I receive my Finisher's Package?

Thank you for your donation and support of our COVID-19 relief efforts. All packages will be shipped no later than the end of May, once this event is complete. However, many participants will receive their packages sooner based on when they registered, likely by the end of April or early May. Thanks again for your donation and your patience as we work to fulfill the many orders we have received.

 

Do I need a USA Triathlon Membership?

You do not need a USA Triathlon (USAT) Membership as this is a free event. However, if you plan on participating in future USAT sanctioned events we encourage you to register for a membership to avoid race-day registration fees. The USAT Membership program currently has over 500,000 members who receive benefits such as discounts on products and services, access to a weekly Multisport Zone e-newsletter, USAT Magazine and more! Learn more here.

 

Can non-US Citizens participate?

 Yes, the Virtual Run Bike Run is open to anybody. However, finisher packages will only be sent to US addresses. Additionally, only US citizens are eligible for randomly-drawn prizes.

  

Do I have to have a fitness tracker device (like Apple Watch or FitBit) in order to participate?

No, you do not have to have a tracking device to participate. By logging into your PROFILE, you can manually add in your workouts, mileage, and times. However, using a tracker is highly encouraged as most trackers will automatically upload your workouts. Additionally, manually uploaded workouts may not be eligible for awards.

 

What if I have technical errors and my device did not record my stats properly?

There is likely a problem with how your device is connected. Please refer to THIS PAGE for more details on how to address this. 

 

What if i have a fulfillment issue with my Finisher's Package?

For any fulfillment issue please reach out to virtualtri@usatriathlon.org with any questions.

 

What if I registered for the free version, but I now want to purchase a Finisher's Package?

Make your donation to the USA Triathlon Foundation COVID-19 Relief Fund anytime to make a difference for race directors and coaches and receive your finisher's package.

 

How are my results uploaded?

When using a tracking device, your results are uploaded to FitRankings every-time you sync your device with its respective app. For instance, when you sync your Garmin with the Garmin Connect app, all workouts from your Garmin will be uploaded automatically. Note that you must have previously connected each device you track workouts on to FitRankings for this to occur.

 

Where can I track and view my results?

All results will live here for the standard distance.

Here are the sprint distance results.


How far do I have to bike and run?

For the sprint distance: 5k Run - 20k Bike - 2.5k Run

For the standard distance: 10k Run - 40k Bike - 5k Run


How much time do I have to complete this virtual event?

The event will take place from April 10 to May 17.

 

What if I signed up for sprint, but I meant to sign up for standard-distance or vice versa?

If you signed up for the wrong distance, not to worry, you can just go in and sign up for the other distance you wish to participate in. Both are completely free to participate in. If you purchased the finisher's package for one distance, but meant to purchase for the other, again, no worries as all participants will receive the same finisher package for either distance, regardless if you actually finish the event. If you accidentally purchased a finisher package for each distance, only meant to buy one and you would like a refund, please email virtualtri@usatriathlon.org.

 

Are there any prizes?

For the sprint and standard distance participants who do not purchase a finisher's package and complete the virtual event, they will be entered in a sweepstakes for an opportunity to win various prizes. 

Participants who purchased the "Finishers Package" will receive an exclusive finisher medal as well as be entered in a sweepstakes for an opportunity to win various prizes. 

(Prizes and Finisher's Package are open to participants who are residents of the United States of America and currently residing in one of the 50 United States or the District of Columbia)

 

I believe I was one of the first 500 people to register. How do I claim my free FilpBelt?

First off, thank you for your donation and support of our COVID-19 relief efforts! The first 500 people who registered will receive an email from us within the next week with a code to claim your belt directly from Flipbelt.

 

What happens if I exceed the distances needed for the bike, or run?

You are welcome to exceed the distances for either of these challenges. Bike and run as much as you like!

 

How will I know when I complete the virtual event?

You will receive a completion email from the platform congratulating you on this great accomplishment!

 

What is Time to Tri?

Time to Tri is an unprecedented initiative within the triathlon industry to grow the sport by proactively recruiting and supporting athletes as they train for and compete in their first race. The initiative, a strategic joint effort between USA Triathlon and IRONMAN, was unveiled in early 2018.

 

What if I don’t have a swimming pool? (Not applicable for duathlon events)

There are various facilities, clubs and communities that offer indoor swimming pools. Check with your local gyms, YMCA's, and community centers.

Additionally, you can search online through U.S. Masters Swimming

 

For additional questions click here to submit.