OKLAHOMA CITY – USA Softball, the National Governing Body of Softball in the United States, has announced the hiring of Candice Eades (Oklahoma City, Okla.) and Jaclyn Whitacre (Edmond, Okla.) as Registration System Specialists for the USA Softball National Office. In their positions, Eades and Whitacre will communicate with local associations, partners, and customers to ensure the best quality experience; become subject matter experts in USA Softball registration systems; and resolve routine and non-routine complex problems and effectively communicate solutions to end-users.
Eades joins the full-time USA Softball National Office Staff after working part-time for the USA Softball Event Staff for the last six years where she assisted with operational activities at the Hall of Fame Stadium including inventory management, customer service, and management of field operations. Additionally, Eades has spent the last eight years in a volunteer position for the Oklahoma Blaze Softball program as Administrative Director. In this role, she was responsible for preparing budgets, tracking collections, and monitoring income and expenses for the Blaze. Eades graduated from Mid-America Christian University where she earned a bachelor’s degree in Behavioral Science before receiving a certificate in Bookkeeping and Accounting Services from the Francis Tuttle Technology Center.
“I am excited to be a part of USA Softball and a hard-working team that has the same love for the game that I do,” said Eades. “My passion for softball runs deep, but my passion for being an advocate and helping grow the sport is even deeper. Sports are an important aspect of any community and a contributor to gaining important life, leadership, and character skills – I am eager and humbled to be a part of helping USA Softball continue to be the highest standard in the softball community by providing quality customer service and support to our consumers.”
Whitacre also joins the USA Softball National Office as a Registration System Specialist after most recently serving as a Human Resources Assistant for Contractor Coastal Management Solutions where she managed thousands of pay and personnel files for Navy and Marine students. Prior to that role, she worked as a Customer Service Coordinator for a retail company and handled customer complaints while troubleshooting and working to resolve issues on a daily basis. She also collaborated with the marketing team to plan, promote and coordinate trainings and promotional events for the company. Whitacre possesses an extensive amount of experience in administrative support and customer service as well as a bachelor’s degree in Psychology from Northern Kentucky University.
“I am grateful to be accepted as part of the talented, hardworking family that makes the USA Softball organization what you see today,” said Whitacre. “Within my new role, I hope to bring encouragement and innovation to the already high standards of this organization. I look forward to assisting in all of the day-to-day needs of our USA Softball family across the country.”