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USA Softball National Office seeks Customer Service Representative

Feb. 25, 2021, 4:10 p.m. (ET)

USA Softball is the National Governing Body of Softball in the United States. We operate both at a national level as well as a grassroots level where we support the day-to-day of our 67 local associations. This support is facilitated through several websites that provide our members with online registration, team, & tournament management.

 

Interested applicants should submit the following by March 12, 2021 to Devin Loehrs, Registrations Administrator & Project Manager: dloehrs@usasoftball.com 

 

  • Resume
  • At least two references

 

Subject Line: APPLICATION FOR CUSTOMER SERVICE REPRESENTATIVE POSITION

USA Softball Customer Service Representative (Part-time)

 

Responsibilities

  • Provide detailed, customized instructions to our local associations, partners, and customers to ensure the best a quality experience.
  • Make, receive and transfer calls as needed in a professional and friendly manner.
  • Responding promptly to customer inquiries via phone and email.
  • Knowing our tournament and registrations sites inside and out so that you can answer questions and provide support.
  • Prioritize assignments and responsibility in accordance with your daily tasks and maintain a consistent pace of task completion.

 

Skills

  • Knowledge of email communications
  • Ability to multitask
  • Ability to work autonomously
  • Must be friendly, patient, dedicated, determined and professional
  • Ability to stay calm when customers are stressed or upset
  • Computer experience. (Excel preferred)
  • Communication: Greet callers in a friendly manner and be prepared to answer any questions they may have and know who/where to transfer the call to if unable to answer
  • Customer Focus: Work on behalf of the client as if the ordered product was your own. Provide excellent service to the client as you would for yourself.
  • Problem Solving: Work to resolve conflicts or answer customer questions/concerns upfront to alleviate escalations/complaints

 

Schedule

  • Weekday afternoons and evenings
  • Weekend mornings and afternoons

 

Compensation

  • $13 - $16/hour Compensation dependent upon skill level and experience.
  • 25 – 29 hours a week