The Office of the Athlete Ombudsman’s primary role is to provide cost-free, independent and confidential advice to elite athletes on all sport-related rules, policies and processes, and to assist in the resolution of athlete concerns and disputes.

The team at the office of the athlete ombudsman carries out this role with particular attention to the independence and confidentiality of our advice and our availability to assist all athletes without judgement or bias.

Elite and emerging elite athletes should always feel free to contact our office for more information.

Following are typical issues with which the Office of the Athlete Ombudsman assists athletes:

  • Athlete rights
  • Team selection
  • Anti-doping
  • Access to services
  • Athlete agreements, codes of conduct, direct athlete support agreements
  • Commercial terms
  • Citizenship and other eligibility concerns
  • SafeSport
  • Athletes’ voice in the governance of sport
  • Ted Stevens Act, USOPC and NGB bylaws and policies, International Olympic Committee and International Paralympic Committee rules and guidelines
  • Informally resolving disputes with coaches, administrators or other athletes
  • Pursuing a formal grievance
With each of the above issues, it is important that athletes have a resource they can trust. When offering advice, the Office of the Athlete Ombudsman is bound by its duty of confidentiality to athletes. Athletes should feel free to contact the office in order to talk through concerns and questions candidly, and seek independent and confidential advice. If called upon to help mediate a dispute with a coach, NGB, USOPC staff member or others, the office will work with the athlete to determine what and when to share sensitive information that is necessary to resolve the issue.

Athlete Ombudsman Office

Phone: 888-ATHLETE
Kacie Wallace, Athlete Ombudsman
Emily Azevedo, Assistant Athlete Ombudsman

Christine Jennings, Coordinator